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Return & Refund Policy
Your complete satisfaction is our top priority! Please see below for information about returning merchandise to CSPForestry.com
Products must be returned within 30 days of purchase.
All returns are subject to a 15% restocking fee unless the item you received is defective.
Special order items are nonrefundable.
To obtain a refund, returned items must be in their original condition with associated packaging and tags attached.
We cannot refund original shipping fees or the cost of return shipping - unless there was a problem or mistake on the part of our store.
If your item was a FREE SHIPPING item, you will be charged the original shipping cost when you return the item.
Please allow 10-15 days for your return and credit request to be processed. Credit will only be issued to the credit card that was originally charged.
Clearance items are final sale and cannot be exchanged or returned.
All Returns Must Have an RMA (RETURN MERCHANDISE AUTHORIZATION) Number
To obtain this number, please call 800-592-6940 and ask for Customer Service. Your return will be refused if it does not have an RMA NUMBER assigned to it.
We advise that you ship all returned items via insured mail or UPS. We cannot issue credit for lost packages that do not reach our warehouse. Credit for lost packages must be issued by the carrier.
Shipping Policy & Rates
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note shipping rates and charges are estimated according to the weight of the items you ordered and the shipping destination. . The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound. The amount estimated is subject to change as sometimes orders must be shipped in multiple boxes or oversized boxes. You will be notified if the actual shipping charges of your order greatly differ from the estimated charges. We ship orders using UPS and the US Postal Service.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.